Version of 27 September 2026. Applies to uim.kz, the app.uim.kz web account and the "UIM Resident" app (Android, kz.uim.resident). Prepared under Law of the Republic of Kazakhstan No. 94-V of 21 May 2013 "On Personal Data and Their Protection".
Phone number, name, building and apartment; intercom call log and a snapshot from the door panel (conversations are not recorded); visitors' voicemail messages for your apartment; face photo, only with your separate consent (the face template is stored in your building's terminal, the cloud keeps only a small avatar); access card number (NFC); chat messages, maintenance requests, photos and voice messages; family members and guests you add; technical data (phone model, push token, IP address, sign-in log). We do not collect: location, phone contacts, SMS, advertising ID. No ads and no third-party analytics.
Sign-in and account security; intercom calls and opening doors; access for family and guests; chats, notices and requests; face and card access; handling complaints and incidents; legal obligations. We do not sell data.
Neighbours see "Name, apt N" (name only if you allow it); the main resident sees members of their apartment; the HOA sees the building register and logs; UIM staff only for support. Service providers acting for us: Google Firebase (push notifications), Google STUN (IP address only, during a call), SMS provider and WhatsApp (sign-in code). Authorities only where required by law.
On servers in the Republic of Kazakhstan. Call log: 1 year; voicemail: 7 days; consent log: 5 years; chat messages: while the chat exists or until deleted by the author or a moderator.
Access, correction, withdrawal of consent, deleting individual items in the app, account deletion. Requests: Settings → Support in the app, support@uim.kz, or your HOA chairperson.
Any of three ways, even if the app is already uninstalled: 1. In the app: Profile → settings → "Delete account". 2. On the web: https://app.uim.kz/delete-account — sign in the same way as in the app and confirm. 3. Email support@uim.kz with the subject "Delete account", stating your phone number and apartment; we verify the request with a code or a call.
For 14 days the request can be cancelled. After that keys and face photos are revoked from the building's doors and terminals and the account is deleted within 30 days, including backups. Entry logs and payment records are kept without your name where the law requires it.
UIM: ParkFlow LLP, BIN 250240011598, Mamyr-7 microdistrict, bldg. 8/5, Auezov district, Almaty, Republic of Kazakhstan. Email: support@uim.kz.
ParkFlow LLP · BIN 250240011598 · Mamyr-7 microdistrict, bldg. 8/5, Auezov district, Almaty, Republic of Kazakhstan · тел. +7 701 111 2490 · support@uim.kz